Refund policy

Return & Refund Policy

At Glint Jewels, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our Return & Refund Policy carefully before placing your order.

Returns

We accept returns within 3 days of delivery, provided that the item:

  • Is unused, unworn, and in its original condition.

  • Is returned in its original packaging.

  • Is accompanied by proof of purchase (such as your order number or order confirmation).

All returned items are inspected upon receipt before a refund is approved.

Non-Returnable Items

The following items are not eligible for return:

  • Mystery Gift items.

  • Items that have been worn, damaged, altered, or show signs of use.

  • Items returned after 3 days of delivery.

  • Sale or clearance items, unless they are defective or incorrect.

For hygiene reasons, earrings or other jewelry that show signs of wear cannot be returned.

How to Request a Return

Please contact us via WhatsApp, Instagram, or email within 3 days of receiving your order.

Kindly include:

  • Your order number.

  • The reason for your return request.

  • Clear photos if the item is defective, damaged, or incorrect.

Our team will review your request and guide you through the next steps.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery with clear photos of the product.

Once verified, we will arrange a free replacement or issue a full refund at no additional cost to you.

Cash on Delivery (COD) Refunds

For Cash on Delivery (COD) orders, approved refunds will be issued via bank transfer, EasyPaisa, or JazzCash within 3–5 business days after the returned item has been received and successfully inspected.

Please note that original shipping charges are non-refundable, unless the return is due to our error (such as sending the wrong or defective item).

Refused Deliveries

Orders refused at the time of delivery without a valid reason may affect eligibility for future Cash on Delivery (COD) purchases.

Need Help?

If you have any questions about our Return & Refund Policy, feel free to contact us:

WhatsApp / Instagram: @glintjewels.pk
Email: support@glintjewels.pk

Important: Glint Jewels reserves the right to refuse any return request that does not meet the conditions outlined in this policy.